Open Access BPO’s business continuity planning strategies have ensured our operational resilience, enabling us to provide seamless 24/7 outsourcing solutions during the pandemic.
The drastic changes brought by COVID-19 inadvertently highlighted the cracks in many company’s disaster preparedness strategies. A study by human resource consulting firm Mercer says that over half of businesses worldwide weren’t even ready to face the pandemic.
COVID-19 caused serious impacts on vital business operations, including production, workforce, and sales.
For multilingual call center Open Access BPO, facing the pandemic and all its restrictions meant implementing its business continuity plans (BCP) to shift gears and adapt to the ensuing changes brought by the pandemic.
