Customer Service Representatives are responsible for acting as a liaison between customers and companies. They assist with complaints, orders, errors, account questions, billing, cancelations, and other queries. They resolve customer complaints via phone, email, mail, or social media. They use telephones to reach out to customers and verify account information. They greet customers warmly and ascertain problem or reason for calling. They assist with placement of orders, refunds, or exchanges. Their tasks include:
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Handle changes in policies or renewals.
Sounds good? Lets talk! Customer Service Representatives
WHAT CAN WE HELP WITH?
Customer Service. Support. Marketing. A right hand go-to Assistant to free up your time?
We specialize in cost effective staffing assistance starting at $6.50/hr.
Please let us know more about what you are looking for with an absolutely free no pressure consultation. We want to help your business grow.
We work with all types of businesses from one person assistant needs, to 100+ person teams. Every unique situation to grow your business is different, and we want to help you succeed.