Free up your time, scale your workforce, and simplify your business.
Customer Service, Bookkeeping, Data Entry.
Schedule a call to let us know what you’re looking for. Need certain skills and experience? We can help!
We’ll handle all the pre-screening and make sure the teammate meets your requirements, has great communication skills, and has a reliable internet connection.
Once we’ve narrowed the list down, it’s your turn to meet the most qualified candidates. This way, you get to make the final decision. Let us know.
Agree on a schedule and discuss the best means of communication. Then arrange a day and time to onboard your teammate. Congratulations — you’ve successfully delegated!
We work with single entrepreneurs all the way up to entire divisions of companies..
Have questions before you Hire a Remote Teammate?
We will set up a group chat in the Remote Operations Dashboard for you to freely and easily communicate with your teammate.
You are free to choose other methods of communication. They should be discussed and agreed upon with your teammate.
We aim to provide basic onboarding support to all teammates. We’ll bring your teammates up to speed on client expectations, goals and metrics that have been shared with us.
Every company has their own secret sauce and with that we believe you can best introduce the systems, processes and software you’ll require the staffs to understand.
Our teammates are already paid very well. Our past experience has shown that if you start offering your teammate bonuses for just doing their job, it becomes an expectation that causes issues in the future.
However, for Holidays or for reaching company specific goals, all bonuses go directly to your teammate for a job well done.
Teammate may ask for days off and/or holidays. They may either make up for time missed, or alternatively, we can offer a refund for the days missed.
Many of our clients will choose to give them time off when it is requested.
We are flexible and you need to be too, as the teammates are humans, not robots.
In the unlikely scenario that an agent requests to leave a team, we will make it the highest priority to recruit and assign another candidate at no cost.
An agreement for a notice period can be discussed directly with the agent.
Honestly speaking, we very rarely have this happen. Treat them well, and they’ll stick around for a very long time.
This should be discussed with our teammate floor supervisor.
In preparation for this unlikely event, we encourage the teammate to document the onboarding process and training they receive when first onboarded.
Teammate are contracted online. We request that all contractors sign a confidentiality agreement with us as necessary for your business operations.
We can add a 1-week or 2-week notice period to their standard contractor agreement if requested.
However, as this is a human-powered service, we can never guarantee unforeseen departures.
This should be discussed with our Teammates Floor supervisor.
We monitor, track and record login and logout times on the days your teammate is allocated to work.
Your teammate will also prepare and submit written reports summarizing tasks undertaken. This report will be tailored to your needs. You can request reports to be submitted daily, weekly, fortnightly, or even monthly.
Questions regarding written reports should be discussed with our Staff Floor team.
No, there are no long-term contracts.
The service is month by month as outlined in your services agreement.
Please discuss this with your Onboarding Team for additional details as needed.
Our teammates are all recruited in a variety of locations based on our clients needs and budget. We do not outsource our hiring.
As a requirement of our team, all are university educated and have previous customer service experience for a minimum of 3+ Years.
Another requirement is English. English is their first or second language, so written and oral skills are excellent.
We are happy to set up and provide your teammate with a virtual phone number. We will also assist you in setting your teammate up with this virtual number.
We bear the cost of the virtual phone number.
This should be discussed with the Teammate Floor team supervisor.
Remote Operations excels at placing top talent with growing organizations and we would love to partner with YOU!