Since it was created more than 20 years ago, SMS messaging has been a constantly reliable communications channel. More than 5.1 billion users around the world send and receive text messages from family, friends, and the brands they support.

SMS messaging is an affordable and convenient platform for companies to engage with their existing and potential customers, especially since it’s conducted on a device everyone already has. So, if your business has yet to incorporate SMS messaging for crucial functions like customer support, now is a great time as any to start.

Whether you’re just starting to implement it, or you need to ramp up your text message-based customer service’s productivity and quality, Open Access BPO’s team of customer care solutions have you covered.